Welcome (or welcome back) to Benedictine University! This document provides information on the various technology resources available to you as a student. Should you have any questions, see each listing for possible specialized support options. You can also send an email to email@example.com for support.
And, on behalf of the Information Technology department, best wishes for your studies.
Step 1 - Know your user ID
Your advisor will provide you with your seven-digit student number. Simply add the letter b in front and that's your user ID. For example, if your student number is 1234567, then your user ID would be b1234567. This number is also commonly referred to as your B-number.
Step 2 - Know your email address
Your email address is your B-number with @ben.edu appended to it. For example, firstname.lastname@example.org
Step 3 - Set up your password
Before you can access any of the technology resources, you will need to set up your password. This can be done by logging into to Webmail at http://webmail.ben.edu When you login you will be prompted to complete the mandatory Self Service Password Reset and Multi Factor Authentication services. Enrolling in these services helps protect your account from compromise. See this page for password requirements.
Step 4. Accessing your email
If you followed Step 3, you'll log in to your email account (you can also go directly to http://webmail.ben.edu and login). Benedictine University uses email for official correspondence, so please check your email on a regular basis.
Step 5 - Setup your BCard
Benedictine is moving toward mobile credentials and our own digital currency called BBuck$. Full details on how to download the app and set up your account can be found here.
Now that you've completed the basics, please review the following for even more technology-related information and resources.
Acceptable Use of Technology Resources Policy
All usage of Benedictine University technology resources, including network services (both wired and wireless), computers, and technology services (e.g., email, MyBenU, D2L) is governed by the Acceptable Use of Technology Resources policy.
The BenAlert emergency notification system enables students, faculty and staff to receive alerts and notifications within minutes by phone, text and/or e-mail messages regarding emergency situations affecting Benedictine University. See this page for more information.
Discounted Computer Hardware and Software
Most computer manufacturers, including Apple, Dell, Lenovo, etc., offer student discounts. See this page for additional information.
Login to D2L at https://ben.desire2learn.com/d2l/login with your Benedictine email address and password
D2L (aka Desire to Learn, or Brightspace) is Benedictine’s learning management system. It is used for most online classes and as an online supplement to in-person classes.
Assistance is provided 24x7 from D2L. Call D2L support at 877-325-7778.
All students are provided with a Benedictine email address, ending in @ben.edu. Email service is provided by Microsoft M365.
If you forgot your password, follow these instructions to reset it.
As part of your email account, you have access to online Office programs as well as free Office downloads.
For assistance, call the Help Desk, 630-829-6684, or email email@example.com (if emailing from a non-Benedictine address, include your name, Ben email address, and callback number).
Engage is used by some classes as the online learning system. For support, call 866-291-1166 or send an email to firstname.lastname@example.org
Library Electronic Resources
The Benedictine University library offers online access to many electronic resources. See this page for more information and support.
MyBenU is where you can access your schedule, pay your bill, register for classes and more.
Walk-throughs and more information are available here: http://www.ben.edu/information-technology/enterprise/mybenu92info.cfm
Note that if you were a student but have not been enrolled in the past three semesters your account has been disabled. For copies of transcripts, contact the Registrar's Office at 630-829-6349 or email@example.com.
If you have questions about your schedule, grades, etc., contact the Registrar’s Office for assistance. For login support, contact the Help Desk, firstname.lastname@example.org.
OneDrive is included as part of your Benedictine email account. You have 1TB of storage space on OneDrive. OneDrive is useful for file storage, the sharing of files, and online collaboration. You can learn more about OneDrive at Microsoft’s Office Help and Training site, https://support.microsoft.com/en-us/office
Every current student receives a $50 credit at the beginning of Fall and Spring semesters to use for printing. There is no rollover, so credits get reset each semester. This credit is loaded into the print system and is available on the first day of classes. You can release print jobs at a printer by swiping your student ID card or entering your username and password. Once the credit is exhausted you can add more money to your account using the link above. More information on printing, including how to print from a mobile device, is available here.
Residence Halls Internet and Television
Internet and television service in the residence halls is provided by Xfinity. Upon move-in you will receive login and setup instructions. Please contact Xfinity 844-790-6935 or email@example.com for support.
Mesa campus Internet and television service for Alhambra is provided by Pavlov Media. Pavlov has recently taken over from Korcett. Support information will be provided here soon.
As a current student, you can download and install Microsoft Office for free. You also qualify for discounted pricing for software from Varsity Buys. You can access Varsity buys here: http://www.varsitybuys.com
Wireless Internet is provided throughout the Lisle and Mesa campuses. The wireless network you should connect to is EAGLENET (in Lisle) and REDHAWKNET (in Mesa). Select the appropriate network on your device. When you connect, enter your Benedictine username and password. If you have guests, do not share your credentials. Instead, ask them to connect to EAGLENET-GUEST (in Lisle) or REDHAWKNET-GUEST (in Mesa). They will need to register and then will gain access to the wireless network.
Every student has a Zoom licensed (Pro) account. This account allows you to schedule and host meetings, share your video and screen, and record meetings to your computer (cloud recording is not available with the student license).
The Zoom help center https://support.zoom.us/hc/en-us offers additional videos, FAQs, and information on all topics related to Zoom.